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Terms
& Conditions
Definitions:
The Client : The company or individual requesting the services of
Plexus7 Web Design.
Plexus7 Web Design: Primary designer/site owner & employees or
affiliates.
General
Plexus7 Web Design will carry out work only where an agreement is
provided either by email, telephone, mail or fax. Plexus7 Web Design
will carry out work only for clients who are 18 years of age or above.
An 'order' is deemed to be a written or verbal contract between Plexus7
Web Design and the client, this includes telephone and email agreements.
Website Design
Whilst every endeavor will be made to ensure that the website and any
scripts or programs are free of errors, Plexus7 Web Design cannot
accept responsibility for any losses incurred due to malfunction, the
website or any part of it.
The website, graphics and any programming code remain the property of
Plexus7 Web Design until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless
specifically agreed) written by Plexus7 Web Design remain the copyright
of Plexus7 Web Design and may only be commercially reproduced or resold
with the permission of Plexus7 Web Design.
Plexus7 Web Design cannot take responsibility for any copyright
infringements caused by materials submitted by the client. We reserve
the right to refuse any material of a copyrighted nature unless
adequate proof is given of permission to use such material.
Any additions to briefs provided will be carried out at the discretion
of Plexus7 Web Design and where no charge is made by Plexus7 Web Design
for such additions, Plexus7 Web Design accept no responsibility to
ensure such additions are error free and reserve the right to charge an
according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible
to Plexus7 Web Design all materials required to complete the site to
the agreed standard and within the set deadline.
Plexus7 Web Design will not be liable for costs incurred, compensation
or loss of earnings due to the failure to meet agreed deadlines.
Plexus7 Web Design will not be liable or become involved in any
disputes between the site owner and their clients and cannot be held
responsible for any wrongdoing on the part of a site owner. eg. Any
disputes re content/images that have been provided to us for inclusion
on the site.
Plexus7 Web Design will not be liable for any costs incurred,
compensation or loss of earnings due to the work carried out on behalf
of the client or any of the clients appointed agents.
Plexus7 Web Design will not be liable for any costs incurred,
compensation or loss of earnings due to the unavailability of the site,
its servers, software or any material provided by its agents.
A non-refundable deposit of 50% is required with all of our projects
before any design work will be carried out.
Once a website has been designed and completed the final balance of
payment is then due in accordance with our payment terms. There are no
exceptions to this, i.e If the client decides they no longer want the
site, as they have commissioned the work and paid a deposit they are
still obliged to pay for the work that has been done. Non payment will
result in legal action being taken if necessary. Once full payment is
received for a website, it is assumed that the project has been
completed to the clients satisfaction and no refunds can be offered. We
do offer free updates for a month after completion to allow for any
final amendments that may be required.
Database, Application and
E-Commerce Development
Plexus7 Web Design cannot take responsibility for any losses incurred
by the use of any software created for the client. Whilst every care
has been taken to ensure products are problem free and accurate, the
ultimate responsibility lies with the client in ensuring that all
software is functioning correctly before use.
Any scripts, applications or software (unless specifically agreed)
written by Plexus7 Web Design remain the copyright of Plexus7 Web
Design and may only be commercially reproduced or resold with the
permission of Plexus7 Web Design.
Where applications or sites are developed on servers not recommended by
Plexus7 Web Design, the client is expected to provide or seek any
information,additional software,support or co-operation pertaining to
the server required in order for the application to be correctly
developed. Where large applications are to be developed, it is the
clients responsibility to provide a suitable testing environment which
is identical to the final production environment.
The client is expected to test fully any application or programming
relating to a site developed by Plexus7 Web Design before being made
generally available for use. Where "bugs", errors or other issues are
found after the site is live, Plexus7 Web Design will endeavor (but is
not obliged to) to correct these issues to meet the standards of
function outlined in the brief
Compatibility
Plexus7 Web Design will endeavor to ensure that any developed/designed
site or application will function correctly on the server it is
initially installed in and that it will function correctly when viewed
with the web browsing software Microsoft Internet Explorer Version 6
and to an acceptable level with Mozilla browsers. Plexus7 Web Design
can offer no guarantees of correct function with all browser software.
Website Hosting
Whilst Plexus7 Web Design recommends hosting companies to host
websites, no guarantees can be made as to the availability or
interruption of this service by Plexus7 Web Design cannot accept
liability for losses caused by the unavailability, malfunction or
interruption of this service, or for loss of turnover, sales, revenue,
profits or indirect, consequential or special loss.
Plexus7 Web Design reserve the right to refuse to handle in any way,
material which may be deemed offensive, illegal or in any way
controversial, and also to terminate the free hosting service should
the necessity arise.
Website Optimization
Due to external factors, such as changes to the way search engines rank
websites, we cannot offer any guarantees regarding the position we will
achieve for websites. The process of optimizing websites itself will
bring in more traffic and hits and you'll see visits increase to your
site naturally. We cannot accept liablility for any change in rankings,
or drop off in the position of your website due to changes in the
algorithms of the search engines or the factors that they use to rank
websites.
We use 'white hat techniques' when optimizing websites and always aim
to achieve a top ten ranking for your website within six months of
undertaking the optimization process. Due to the work involved payment
is generally required in advance and we are unable to offer a refund of
any moniesto clients in relation to this type of work.
Plexus7 Web Design reserve the right to refuse to handle in any way,
material which may be deemed offensive, illegal or in any way
controversial.
Payment of Accounts
Full payment is required from any new client before any work is carried
out. It is the Plexus7 Web Design policy that any outstanding accounts
for work carried out by Plexus7 Web Design or its affiliates are
required to be paid in full before work is started and/or completed
Once payment is made and work completed you are obliged to pay any
outstanding balance of payment in full. We will contact clients via
email and telephone to remind them of such payments if they are not
received when due.
If accounts are not settled or Plexus7 Web Design have not been
contacted regarding the delay, access to the related website may be
denied and web pages removed, we will then pass such cases to the Small
Claims Court to pursue payment, non payment can result in county court
judgements (ccj's) being added to the clients credit rating.
Following consistent non payment of an invoice our Solicitors will
contact the client in question, with a view to taking the matter
further and if need be to seek payment through legal procedures, and if
necessary court summons.
Your Privacy
We do not share or sell any of your details with third party companies,
without your express permission and we will only email you or contact
you about work related matters.
Complaints Procedure
Informal procedure
Anyone who experiences a problem with their web service provided by
Plexus7 Web Design should raise the matter directly using our online
contact form to do so, giving sufficient information to locate the
material (such as an url) and clearly outlining the grounds for
complaint.
Plexus7 Web Design will approach the individual responsible for the
material in question with a view to resolving the matter to the
satisfaction of the complainant.
Formal complaints
procedure
The formal complaints procedure should only be used where the
complainant feels that the nature of the complaint is too serious to be
dealt with informally, or where a satisfactory conclusion has not been
reached after following the informal procedure.
A formal complaint should be made in writing to Plexus7 Web Design, who
will acknowledge receipt and ensure that the matter is looked into as
soon as possible.
An initial response to any complaint can be expected within seven days
of its receipt; a full and considered response to the complaint should
be completed within 30 days and any subsequent remedy implemented with
the minimum of delay.
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