Managed Services Toronto: How Do They Operate?

 

Managed Services are service delivery designs accessible to organizations that provide checking and management of IT systems over the wire. Systems like servers, security, networks and storage are observed and managed by third party companies that specialize in contract technologies.

Most of the Managed Services Toronto companies offer various levels of services that are supported by the level contracts. The skill to offer this service has been proven to operate for remote connections from one place in the world to another. 

How does the Managed Services operate?

Managed Services Toronto providers can bring certified professionals that observe incidents and handle them through resolution.

managed services toronto

Most managed services are made on ITSM toolsets that give automation.  If any client device has a problem, an alert is received by the monitoring device.

The tool will compare every issue to the alarm threshold. If the issue meets the alarm criteria, a ticket is quickly made in the provider’s ticketing system and modern algorithms are applied to assure of efficient automation and prioritization.  The prioritization must be taken extremely seriously and every incident needs to be directly assigned a resolution time based on priority.  Engineer’s particular to the technology of the tool are instantly alerted of the latest Incident and are immediately able to begin working the problem. 

Why would businesses want Managed Services?

When businesses refer to managed service providers, they are usually trying to resolve important pain points in their IT organizations. But there is a multitude of unseen benefits that companies may get through a managed services relationship.

Businesses with no managed services relationship are depending on their internal devices to aid them resolve and pinpoint IT service problems. Managed service providers, nonetheless, usually use more modern toolsets to ensure quality service. This means immediate diagnoses as well as faster remediation, but it also gives them a way to data and information that may be of no value to clients, data that no one initially thinks to ask for – and which can mean surprising included benefits for the client company.

How to determine if Managed Services is right for the business?

The best way is to examine some of the most usual reasons for applying managed services and find out if they are applicable. If they can determine with one or more of the following, there is a strong chance that managed services can assist them.

The cost to manage IT internally is:

  • High turnover in IT resources

  • Desired resources not available

  • Need to lower IT complexity

  • Does not keep up with technology

  • Reduce the need for crisis management

Plan & Enact

Delegating the management of the company’s technology must be a way for CIOs to increase their service levels and lower their expenses in the process. The key to deciding the right managed services partner is a through up-front investigation of their services and rules, and a drilling down into the way they perform their business by knowing what questions are important to ask.

Corporate Security Systems: What Needs To be Addressed?

corporate security systems

The corporate world is experiencing a continuous growth of cyber threats through a variety of ways via email, web and even social media. The most prominent incident was when a major US retailer’s credit and debit accounts were devoid of 110 million records with a malware in its point-of-sale system.

It is just one example of the many ways by which businesses can be vulnerable and the truth is, there are still a lot of ways by which cyber-attacks can threaten businesses.

Below is a brief overview of the common threats that corporate security systems need to address:

Website threats

Malware can enter a system through a variety of web surfing applications. An example is through Cross-Site Request Forgery (CSRF) attacks. A normal-looking website can generate requests to various sites that then take advantage of vulnerabilities, let us say Twitter. The exploit then gives access to the hacker the acquired Twitter accounts of their visitors. Web 2.0 applications often use XML, XPath,  JavaScript and JSON, Adobe Flash and other similar feature-rich applications that can be injected with malware. Often times, these malware can bypass your anti-virus defenses.

Another form of a website threat is the “drive-by” download. When an innocent user visits a website, a malware is automatically downloaded to their computer. Occasionally, a pop-up window will appear and the visitor will click the “OK” button and that is when a small program like a Java applet, an ActiveX control and similar, will be installed on the visitor’s computer without them knowing. There have been cases that a malware is being served to unsuspecting visitors from legitimate websites have been hacked. These are grave issues for websites being maintained by smaller businesses. In mid-2013 there has been an instance that approximately 30,000 new sites are being created per day just to be used for malware distribution.

Spam

Although spam is the least “interesting” when it comes to email threats, it has actually significantly dropped in terms of proportion since the late 2010. Though spam still continues to be unwantedly received by many organizations, an anti-spam solution that is part of corporate security systems is still able to filter over 70% of the mail on a daily basis. Prior to 2010, the number is at 80-90 percent spam. Also, these enormous unwanted emails still consume the precious bandwidth and storage spaces in workplaces.

Direct attacks

Direct attacks can include a number of exploits. Hackers can own business by using a known vulnerability in a web browser. They can also exploit older versions of a browser or ActiveX control. This is actually an issue with teleworkers who do not update their computer systems to get the latest security patches available. Often, measures implemented are different with office or work computers.

While it is a fact that every organization has its own limitations when it comes to resources like infrastructure, staff, or training, it is still not an excuse to put everything at work at risk. A corporation should give priority to these ongoing threats, after all, it is your business that is at stake here, not another entity.